Operations has always been the part of work that other people want to skip. The gap between “we decided to do this” and “this is working well.” That’s where I live.

My path into this work wasn’t a straight line. I’ve worked across content production, account management, and team leadership. At one point I deliberately took a step down to a coordinator role to understand ground-level operations properly. Not as a gap. As a choice. I wanted to know what the work actually looked like from the bottom of the system before I kept building systems from the top.

That experience changed how I build things. I don’t design operations for the person who already knows how everything works. I design them for the person who just started, who has three other things on their plate, and who needs the process to be clear enough to follow without asking.

How I work

I think in systems. Not in the “I have a framework” way, but in the way where I can’t look at a broken workflow without also seeing the upstream decisions that caused it and the things downstream that will break next if we don’t fix the root.

Documentation is a big part of how I operate. I write things down not to create bureaucracy but because clarity is a form of care. If someone has to ask me twice how something works, that’s a documentation problem, not a people problem.

AI sits inside this work now. I use it where it helps: drafting, classifying, automating the parts of operations that shouldn’t need a person. The judgment calls stay with people. Deciding what to automate in the first place? That’s also a judgment call and it’s the one that matters most.

How I lead

Leading teams across time zones taught me that the most important thing you can do for distributed people is reduce the number of things they have to wait for. Clear ownership, good async documentation, and a culture where people can make decisions without needing approval for everything obvious.

I try to lead the same way I build systems: with clarity, with room for feedback, and with the goal of making myself less necessary over time, not more.

Get in touch

If you’d like to connect, you can find me on LinkedIn or send me an email.